At DEssex, we strive to provide the best possible shopping experience. However, if you are not satisfied with your purchase, we offer a straightforward refund policy.

Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the purchase date.

Non-Returnable Items
Certain items are non-returnable, including gift cards, personalized items, and final sale products. Please review product descriptions carefully before making a purchase.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected]

For any questions regarding our Refund Policy, please contact us at [email protected]